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GasBuddy’s Second Quarter 2018 Fuel and Convenience Store Report Card

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Casey’s General Store dominates the 1000+ location segment, Kwik Trip and Stewart’s Shops take the lead in respective number-of-locations segments

BOSTON – Today we have issued the second quarter report card ranking fuel and convenience store (c-store) brands. Based on more than two million ratings submitted by GasBuddy users in the app between April 1 – June 30, 2018, the rankings examine fuel and c-store retailers by number of store locations across the categories of cleanliness, coffee, customer service, outdoor lighting, restrooms and overall experience.

Brands topping the list in the “overall experience” category in their respective segments include Iowa-based Casey’s General Store (1000+ locations), Wisconsin-based Kwik Trip (250 – 999 locations), New York-based Stewart’s Shops (50 – 249 locations) and New York-based NOCO Express (30 – 49 locations).

“The second quarter of 2018 includes the start of the busy summer driving season, and we saw an increase in activity when it comes to rating and reviewing,” says Frank Beard, convenience store and retail trends analyst at GasBuddy. “There was major movement across all categories. Some brands that did well last quarter like Wawa fell off the report completely, owing to the impact of seasonal changes. Actively monitoring consumer ratings and reviews is a key strategy to ensure consistent, quality service.”

View the full report here.

Highlights

  • Casey’s General Store maintains a strong showing in Q2, capturing four of the six categories in the 1000+ locations segment.
  • 7-Eleven captures the top spot in the coffee category in the 1000+ location segment, while former top contender Speedway moved down three rankings.
  • Sheetz outranked Wawa in all categories. Wawa’s ratings this quarter dropped them from the top 5 brands with 250 – 999 locations, replaced by Holiday Stationstores and Kum & Go.
  • Stewart’s Shops dethrones Hy-Vee in four of the six categories amongst brands with 50 – 249 locations.
  • NOCO Express captured the top spot in cleanliness, customer service and outdoor lighting amongst brands with 30 – 49 locations. Buc-ee’s still maintains their top ranking in the restrooms category from Q1 to Q2.
  • GasBuddy’s ratings and reviews saw an 8 percent growth from Q1 to Q2, 2018. Outdoor lighting received the most ratings out of any category, followed by customer service and cleanliness.

GasBuddy is a company that connects drivers with their Perfect Pit Stop. As the leading source for crowdsourced, real-time fuel prices at more than 150,000 gas station convenience stores in the U.S., Canada and Australia, millions of drivers use the GasBuddy app and website every day to find gas station convenience stores based on fuel prices, location and ratings/reviews. GasBuddy’s first-of-its-kind fuel savings program, Pay with GasBuddy, has saved Americans more than $3.6 million at the pumps since its launch in 2017.