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GasBuddy Issues Q3 2018 Fuel and Convenience Store Report Card

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Casey’s General Store, Kwik Trip, Hy-Vee top list; Cenex makes strong first showing

Today we have issued the third quarter report card ranking fuel and convenience store (c-store) brands. Based on more than 1.6 million ratings submitted by GasBuddy users in the app between July 1 – Sept 30, 2018, the rankings examine fuel and c-store retailers by number of store locations across the categories of cleanliness, coffee, customer service, outdoor lighting, restrooms and overall experience.

Brands topping the list in the “overall experience” category in their respective segments include Iowa-based Casey’s General Store (1000+ locations), Wisconsin-based Kwik Trip (250 – 999 locations), Iowa-based Hy-Vee (50 – 249 locations) and New York-based NOCO Express (30 – 49 locations).

“Fuel and convenience store brands saw a high volume of ratings submitted as the summer driving season came to an end,” says Frank Beard, convenience store and retail trends analyst at GasBuddy. “And while ratings categories include the customer experience both in and out of the store, the first aspect consumers notice is the forecourt. Outdoor lighting received the most ratings of any category in Q3, followed by customer service and cleanliness.”

View the full report here.

Highlights

  • Cenex makes a strong showing in the 1000+ locations segment, securing the top spot in coffee and restrooms. This success follows their Zip Trips c-store acquisition by Par Pacific earlier this year.
  • Hy-Vee, Stewart’s Shops, and Weigel’s made a positive impression on consumers in Q3, capturing the top three positions in most categories amongst brands with 50-249 locations.
  • Kwik Trip consistently delivered a quality experience to consumers from Q2 to Q3, maintaining their number one spot in all categories amongst brands with 250 – 999 locations in both quarters.
  • NOCO Express captured the top spot in cleanliness, outdoor lighting and overall categories amongst brands with 30 – 49 locations shortly after revamping their loyalty program.

Visit GasBuddy at booth no. 6203 at the NACS Show Oct. 7 – 11, 2018 to learn more about GasBuddy’s ratings and reviews as well as their award-winning Software-as-a-Service (SaaS) GasBuddy Business Pages.

GasBuddy is a company that connects drivers with their Perfect Pit Stop. As the leading source for crowdsourced, real-time fuel prices at more than 150,000 gas station convenience stores in the U.S., Canada and Australia, millions of drivers use the GasBuddy app and website every day to find gas station convenience stores based on fuel prices, location and ratings/reviews. GasBuddy’s first-of-its-kind fuel savings program, Pay with GasBuddy, has saved Americans more than $4.5 million at the pumps since its launch in 2017.